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WE ARE HIRING

STUDIO OPERATIONS & CLIENT ENGAGEMENT CO-ORDINATOR

Location: Working from home with occasional on-site meetings (Applicants ideally within 1 hour of Farnham, Surrey)

30 hours per week, Monday – Friday, 10am – 4pm (Flexible)

A Bit About Us…

Back to Front Inside Out is a small, passionate firm dedicated to upcycling and retrofitting dated residential properties. We provide creative architectural design solutions to turn houses into beautiful family homes. We’re looking for a friendly, highly organized, and creative individual to help manage the operational side of the business and deliver a fantastic customer experience. If you appreciate stylish homes, love variety in your work, and enjoy keeping things running smoothly, this could be the perfect fit for you!

What You’ll Be Doing…

  • Being the friendly first contact: You’ll be the go-to for new enquiries and clients over email and phone, sharing info about our services and providing an outstanding experience from first contact to project instruction and beyond.
  • Coordinating design consultations and sales support: You’ll book in consultations, create visually appealing brochures and fee proposals, and support clients as they move through the sales process.
  • Executive support: Working closely with our MD, you’ll help manage her schedule, prepare her for meetings, and support her in delivering our services smoothly.
  • Keeping things organised: You’ll maintain our database, client files, communications, and documents, and keep our invoicing and admin systems in top shape—you’ll be at the very heart of keeping us running like clockwork.
  • Improving systems: We’d love you to keep an eye out for opportunities to improve our processes and talk to us if you think we can do things better.
  • Helping with research: Assist with researching property info, planning research, and applications.
  • Quality control: Look over drawings, documents, and supplier quotes to catch any errors or typos.
  • Coordinating with suppliers: Send out quote requests to suppliers and keep tabs on responses.
  • Creating eye-catching content: Craft and share engaging content for our social media platforms and keep our website fresh with new project updates.
  • Capturing project moments: During client visits, capture and curate photos and videos that showcase our work beautifully.

We’d love to hear from you if…

  • You have the right experience: At least two years in an admin or organizational role.
  • You’re friendly and a great communicator: Confident and personable, you know how to set the right tone in emails, phone calls, and in writing.
  • You’re a natural organizer: Exceptionally organized, detail-oriented, and able to handle multiple tasks with ease.
  • You’re a capable proof-reader: You have a great eye for grammar, proofreading, and writing engaging copy.
  • You’re independent and proactive: You’re self-motivated, love a challenge, and aren’t afraid to figure things out on your own.
  • You’re creatively inclined: You enjoy working with digital media, photography, and have a good design flair.
  • You’re social media savvy: You have experience creating and sharing content on social platforms, plus some basic website management skills.
  • You’re tech savvy: Familiar with Microsoft Office, Gmail, and Google Drive, and comfortable using an Apple iMac.

Bonus skills that would be great (But not essential!)

  • Familiarity with Canva, Adobe Photoshop, or Adobe Rush
  • Experience with a WordPress website
  • Experience with Xero or QuickBooks
  • Background in engaging with the media or editorial publications.

Why you’ll love working with us…

We offer flexible hours and remote working, with occasional on-site meetings where you’ll visit beautiful homes and support meaningful projects. Join our supportive, creative team and work with lovely clients. Whilst there are core daily/weekly tasks, no two days are the same and you’ll be encouraged to share ideas, develop your role and be a key part of our success.

Benefits…

£28,000 – £32,000 Pro – Rata (Based on a 40 hour working week inc. lunch)

The role is for 30 hours per week but could be full time for the right person.

Holiday is 22 days per annum + bank holidays.

How to apply…

Please send a considered CV, tailored to the role, along with a covering letter telling us about yourself and why you think you be the perfect fit to help run our organisation.

Get in touch at studio@backtofrontexteriordesign.com.

Application deadline – 15th November

Role is available immediately.

Some interview questions will be available in advance to help you bring your best self to the table. We can’t wait to meet you!